How can we help?

DeshConnect is a cross-border digital platform by NGAGE 360 Limited that allows Bangladeshis worldwide and locally to instantly send brand gift vouchers to family in Bangladesh.

Select a merchant brand and voucher amount, enter recipient details, pay online, and the voucher code is delivered via SMS or email.

DeshConnect features merchants from leading Bangladeshi brands across grocery, retail, lifestyle, and restaurant categories.

Vouchers are available in fixed Bangladeshi Taka values of BDT 500, BDT 1,000, BDT 2,000, and BDT 5,000.

The recipient receives the voucher code via SMS and/or email within seconds after the order is processed and confirmed.

Check your user dashboard or contact DeshConnect support to request a resend, as SMS network delays do not mean your transaction failed.

Vouchers are generally non-refundable once issued, except in verified support dispute cases or transaction errors.

The recipient presents the voucher code to the cashier at an approved physical outlet or enters it during online checkout on supported merchant sites.

No, vouchers are designed for single-use, one-time redemption unless partial redemption is explicitly supported by that specific merchant.

The voucher status is updated to redeemed, and the system records redemption details such as date, outlet, channel, cashier, and amount.

Vouchers carry a validity period of 30 to 90 days from purchase, with a standard recommended validity of 60 days.

No, expired vouchers are automatically excluded by the system and cannot be redeemed under any circumstances.

You can verify any voucher's validity and redemption status anytime using the DeshConnect Check Voucher page.

Store staff or support can use a manual fallback process to verify the voucher and issue a manual approval reference.

Keep the voucher code, recipient mobile number or email, merchant name, purchase date, and transaction ID ready for fast assistance.

Local businesses can apply directly to join the network through the Become a Merchant page on the DeshConnect website.

Overseas and local partners can integrate DeshConnect's gifting service into their platform using the DeshConnect Developer API.